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Las Vegas > Vegas Hotels > Book this hotel > Write your own reviewRiviera Hotel And Casino hotel description>>
We were in Las Vegas to see the Nascar car race in March 2004. We stayed at the Riviera for 6 nights. Overall, we were quite pleased with our stay. We had some problems with our room key and the front desk staff was not very willing to help us. However, we found a wonderful maintenance man who took care of the situation for us. We did not gamble in the casino much. Machines are very tight. The room was fine for what we paid. Very clean and roomy. Not elaborate like the rooms at the Venetian or Bellagio, but fine for what we were looking for. No complaints there. Finally, the location was fine.
My husband and I stayed at the Riviera for three nights to celebrate our anniversary and his new job. Upon entering the hotel, we were approached by a hotel staff member that was offering "free" tickets to any of their shows. We had to go and visit their time-share property. We politely declined, and walked away. From the side entrance of the Riviera to the hotel lobby, we were approached two more times. We had to check ourselves in using their "express" check in service. The "express" check in service consisted of a computer that provided very little instruction, self made hotel room keys, and the hotel staff behind the counter were very hesitant to help anyone who needed additional instruction. There were quite a few elderly people who were obviously unfamiliar with a computer system, and the hotel staff did not offer any guidance to the guests. Needless to say, the "express" check in service is not very fast. Once we were checked in, we were immediately approached again by a staff member. He provided us with a map of the grounds, asked us if we were celebrating anything special, and then went into the time share routine. I explained that we were not interested, and that we had already been approached three times in the forty-five minutes that we had been in the Riviera. Instead of apologizing, he called my husband and I "impossible". I was appalled. I asked him what he meant by the word "impossible" and he told me that the guests that turn down the timeshares are impossible to work with. We had a bad taste in our mouths from the second we entered the Riviera. We did not spend an incredible amount of time in our hotel, but each time we walked through the lobby on our way to our room or by the restaurants, we were haggled about timeshares. Altogether, we were approached approximately 12 times, and we were insulted each time we declined the offer. The hotel room was nothing special, and there was a notice in the bathroom regarding the agreement with the American Hotel Association (I think that was the organization, I am not sure). If we wanted clean towels, we were to throw the used ones on the floor. If we wanted to use the towels again (which was strongly suggested) we were to fold our towels back onto the rack. We were charged between $1.00 to $2.50 for phone calls, even though I used a prepaid calling card to make the calls. The buffet at the Riviera had good food, but it was WAY overpriced for the menu. It was very, very hard to get a drink while gambling. The only good thing about the hotel was Kady's coffee shop. It was open 24 hours, had a great atmosphere, and wonderful food. I would not recommend staying at the Riviera, and we will not be back for another visit at that hotel.
We went to Las Vegas Oct. 4. The whole town was packed with conventioneers. All rooms were taken. We were reserved at the Riviera (it's all we could get when we reserved). We were a little nervous because of the comparitively low price but figured we could live with most problems for a few days. We arrived at the hotel at noon (four hours before check-in). We anticipated leaving our bags and keeping busy until check-in time but that was not the case. Our room was ready! It was large and very clean. We were allowed to check in early and were able to begin our vacation immediately. We ate at Kady's once. Did not care for it. Loved the breakfast buffet across the street at Circus, Circus. The slots at the Riviera were loose and there were plenty of nickel slots to choose from. The cocktail waitresses were there on a constant basis. They were polite and friendly. We visited the hotels on "the Strip". Found them to be so crowded that they were barely enjoyable. The Venetian was the most roomy with plenty of breathing room. Still, we could hardly wait to get back to our peaceful end of town. Could not get any waitress attention while playing nickel slots at any other hotel except the Riv. Ate at the Frontier. That was very good. Went downtown and enjoyed a buffet that was quite good and reasonable. The slots were loose there, too. The light show downtown is spectacular. We will return to Vegas and the Riviera. The friends we traveled with knew of a place for locals called Klondike Inn. Two dollar blackjack and terrific waitress service kept us busy two nights in a row. Met some great characters there, too. The dealers were friendly and fun. We did all this because we rented a car. Well worth it. If you use a Visa or MC know that the extra charge for insurance is covered by your card so the cost of the rental is very cheap.
I had not stayed at this hotel for 10 years, and I should have made it another 20 years. This place is a rat hole!!!! We check in to find out there were no non-smoking rooms available. Get to our room in the Monaco tower and it is horrible!. Small bed, bad lighting and a horrible view. The carpet was so filthy that you could not tell what the original color had been and I was uncomfortable just walking with my bare feet. Also a very large section of the carpet had been patched and the patch was coming up off of the floor. Crusty shower, small bathroom. Every time someone in another room flushed their toilet it was so loud it sounded like a thunderstorm was moving in. The casino was dark and boring. Even though there was a large convention taking place at the time, the casino was dead on Saturday and Sunday night. I will never stay at this old flea bag hotel and casino again. If you want a nice room, stay somewhere else!!! If you want to stay cheap, stay somewhere else!!! Bottom line--STAY SOMEWHERE ELSE!
I've stayed at the Riv at least a dozen times and I have always had good experiences there. The rooms are nice enough, always clean and the staff have consistently been helpful. I think the Riv has the best Player's Club deal going. It doesn't take very long to earn free meals,cash, or other merchandise. And, they have some great calendar rates for Card Members. The pool is nice and the buffet is at the very least average. I've stayed at a few of the newer establishments in the past (Bally's, TI, Excalibur) and didn't find much difference in service or accommodations. I will continue to be a regular at the Riviera and reap the benefits of the comp system there. |
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